Terms of Use

• In an emergency on board, tell the cabin crew immediately. On the ground, call your local emergency number. The Service, including the AI assistant, cannot respond to emergencies.
• The Service is for passengers only. It must never be used for flight planning, navigation, operation of an aircraft or any other aviation decision.
• Always follow crew instructions and your airline's policy on using phones during the flight, including airplane mode requirements. Never let the app distract you from safety briefings or announcements.
• Turbulence forecasts, flight phase detection, G-force readings, go-around estimates and weather summaries are estimates based on sensors and third-party data. They can be incomplete, delayed or wrong, and real conditions can change quickly.
• Breathing and grounding exercises are generally safe for most people. Stop any exercise that makes you feel dizzy, unwell or more anxious.

You must be at least 16 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the permission of a parent or guardian, who agrees to these Terms on your behalf and is responsible for any payment.

You must be legally able to enter into a contract and not be prohibited from using the Service under applicable law.

To use most features, you need an account linked to your email address. Please use the same email address on our website and in the app so we can connect your subscription to your account.

• Give us accurate information and keep it up to date.
• Keep your login secure and do not share your account. You are responsible for activity that happens under it.
• Tell us promptly at ata@pragmaticdevs.io if you think someone has accessed your account without permission.

The app launches on December 4, 2026. You can reserve access before then by joining the waitlist on our website.

• When you join, you pay $7.99 at checkout. This payment secures your place and your access on launch day.
• On December 4, 2026, your monthly subscription begins and you are charged $7.99 per month, renewing automatically every month until you cancel.
• On launch day we will email you instructions to download the app and sign in with the email address you used at checkout.
• If you cancel before the launch date, you can ask for a full refund of your waitlist payment and you will not be charged again.
• If the launch is delayed by more than 60 days, we will tell you by email. You may then cancel and receive a full refund of everything you have paid. We will not charge any monthly renewal before the app is available to you.

The price shown at checkout is the price that applies to you. We may offer different prices or promotions to other people at other times.

Paid features are available through an auto-renewing subscription. By subscribing, you authorise us and our payment processor to charge your payment method at the start of each billing period until you cancel.

• Website purchases are processed by Stripe. You can view invoices, update your card and cancel through the subscription management link on our website and in our emails.
• Purchases made through the Apple App Store or Google Play are billed and managed by that store under its own terms. You must manage or cancel those subscriptions in your store account settings, and refund requests for them are handled by the store.
• Prices include or exclude taxes as shown at checkout. Where required, we collect and pay sales tax or VAT.
• If a payment fails, we may retry it and suspend paid features until it succeeds.
• We may change subscription prices. We will tell you at least 30 days in advance, and the new price will apply from your next billing period after that notice. If you do not agree, you can cancel before the change takes effect.

You can cancel at any time. Cancellation stops future renewals. You keep access to paid features until the end of the billing period you have already paid for.

Except as described in Waitlist and early access, or where the law requires otherwise, payments are non-refundable and we do not provide refunds or credits for partial billing periods. If something went wrong, contact us anyway. We review every request fairly.

You have the right to withdraw from your purchase within 14 days of the contract being concluded, without giving a reason. To withdraw, email us or use the cancellation link and we will refund your payment within 14 days.

If you ask us to give you access to the app before the 14-day period ends, for example because launch day falls within that period, you acknowledge that you will lose the right of withdrawal once the service has been fully provided, and that if you withdraw after access has started we may deduct an amount proportionate to the service provided up to that point.

Subject to these Terms and any applicable subscription, we grant you a personal, limited, non-exclusive, non-transferable and revocable licence to download and use the app on devices you own or control, and to use the Service for your own non-commercial purposes.

We and our licensors own all rights in the Service, including software, design, text, graphics, audio, video, the Calmfly name and logo. Nothing in these Terms transfers those rights to you.

When using the Service, you agree not to:

• copy, resell, sublicense or commercially exploit the Service or its content;
• reverse engineer, decompile or try to extract source code, except where the law expressly allows it;
• interfere with or disrupt the Service, its security, or other users;
• access the Service with bots, scrapers or other automated tools without our written permission;
• use the AI assistant to create content that is unlawful, harmful, harassing or misleading, or try to bypass its safeguards;
• upload content that you do not have the right to share or that contains malware;
• use the Service in breach of any law or airline regulation.

You keep ownership of the content you submit, such as questions to the AI assistant, cloud photos, flight details and support messages.

You give us a limited licence to host, process and transmit that content only as needed to provide and improve the Service for you, as described in our Privacy Policy. This licence ends when you delete the content or your account, except for copies we must keep by law.

If you send us feedback or suggestions, we may use them without any obligation to you.

The AI assistant generates answers automatically using AI models. It is designed to give general information about flying and general coping strategies for anxiety.

• Answers may be inaccurate, incomplete or out of date. Check important information with a reliable source.
• Answers are not medical, psychological, legal or aviation advice and do not create a professional relationship.
• Conversations are not monitored by a person in real time. Do not use the assistant to seek help in a crisis.

If you download the app from the Apple App Store or Google Play, the following also applies:

• These Terms are between you and us only, not with Apple or Google. We, not the store, are responsible for the app and its content.
• Your use of the app must also comply with the usage rules of the store you downloaded it from.
• The store has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the app, if any. To the extent permitted by law, Apple has no other warranty obligation regarding the app.
• We, not Apple or Google, are responsible for handling any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, consumer protection claims, and claims that the app infringes third-party intellectual property rights.
• You confirm that you are not located in a country subject to a US government embargo and are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you as they relate to your use of the iOS app.

The Service relies on third-party data such as flight schedules, aircraft information and weather reports, and may link to third-party websites. We do not control these sources and are not responsible for their accuracy, availability or content. Your use of third-party websites is governed by their own terms.

We are continually improving the Service and may add, change or remove features. If we remove a feature that is a core part of what you paid for, we will tell you in advance where reasonably possible, and you may cancel.

We aim to keep the Service available, but we cannot guarantee that it will always be uninterrupted or error-free. Offline features depend on your device's sensors and may not work on all devices.

Except as expressly stated in these Terms, and to the fullest extent permitted by law, the Service is provided "as is" and "as available". We make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.

We do not promise that the Service will reduce or eliminate your fear of flying. Results differ from person to person.

Some jurisdictions do not allow certain warranties to be excluded. Where that is the case, the exclusions above apply only to the extent permitted.

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or opportunity, arising out of or relating to the Service.

To the fullest extent permitted by law, our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim, or 50 US dollars.

To the extent permitted by law, you agree to compensate us for reasonable losses and costs, including legal fees, arising from your breach of these Terms or misuse of the Service. This section does not apply to consumers where local law does not allow it.

You can stop using the Service and delete your account at any time.

We may suspend or end your access if you seriously or repeatedly breach these Terms, if required by law, or to protect other users or the Service. Where reasonable, we will warn you first and explain why. If we end your access without cause, we will refund any prepaid amount for the unused period.

Sections that by their nature should continue after termination, including those on payments owed, content licences, disclaimers, limitation of liability and governing law, will continue to apply.

We may update these Terms from time to time. We will change the date at the top of this page and, for material changes, notify you by email or in the app at least 30 days before they take effect. If you continue to use the Service after the changes take effect, the updated Terms will apply. If you do not agree, you can cancel before then.

These Terms are governed by the laws of Romania. Disputes will be handled by the competent courts of Romania.

If you are a consumer, you can also contact the Romanian National Authority for Consumer Protection (ANPC, anpc.ro) or use an approved alternative dispute resolution body.

If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of that country.

Before starting formal proceedings, please contact us at ata@pragmaticdevs.io so we can try to resolve the issue informally. Most concerns can be solved this way within 30 days.

• These Terms, together with our Privacy Policy and any terms shown at checkout, are the entire agreement between you and us about the Service.
• If any part of these Terms is found to be unenforceable, the rest remains in effect.
• If we do not enforce a right immediately, we have not given it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over the Service, provided your rights are not reduced.
• These Terms are written in English. If we provide a translation, the English version prevails where the law allows.

PRAGMATICDEVS S.R.L.

Email: ata@pragmaticdevs.io